Frequently asked questions
Clear answers before you hand over the keys.
If your property or arrangements are unusual, talk to us. The service is designed around the home.
What is a home watch service?+
A scheduled, visual inspection of an unoccupied or intermittently occupied home. Guardemar checks agreed areas, documents the condition and reports anything requiring attention.
Is Guardemar the same as a property management company?+
Not in the holiday-rental sense. Traditional property management often focuses on guests and bookings. Guardemar focuses on the property itself.
Do you manage holiday rentals?+
Guardemar is not primarily a rental manager or booking operator. We care for privately owned holiday homes and second homes while their owners are away.
How often should my property be checked?+
That depends on the home, season, systems and risk profile. Monthly, fortnightly and weekly options are available, with a recommendation made after assessment.
What happens if you find a leak?+
We document the issue, contact the owner, take reasonable agreed steps to limit further damage and coordinate a suitable qualified professional where authorised.
Can you arrange a plumber or electrician?+
Yes. Guardemar can coordinate licensed or qualified third-party professionals. Specialist work is not performed by Guardemar unless explicitly stated and appropriately qualified.
Can you let contractors into my property?+
Yes, by prior owner authorisation. Access can be logged and the property checked after the visit if arranged.